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Watch Out for These Red Flags of a Home Cleaning Company

It can be hard to find a reliable cleaning service these days. A lousy service will give you sloppy results and may even damage your property. 

If you’re looking for a good cleaning service, follow our tips to minimise your chances of hiring a bad one and watch for warning signs of a poor cleaning service.

Frequent Phone Number Changes

Companies will often change their phone number in an attempt to avoid complaints. When you call, look for the same number listed on their website. If it’s different, beware.

Blocked Call Numbers

Most home cleaning services will use their phone number for scheduling. That’s fine. But if you call and get a recording, or if it appears that the company is using a call centre, you should think twice. The company may be using a call centre to front their business.

Rushed or Pushy Quotes

If you get a quote or estimate over the phone, and the person sounds rushed or seems like they want to finish the call, take this as a warning sign to look for a different company.

Price Quotes That Sound Too Good

One of the biggest signs you’ll want to avoid concerns price quotes. An estimated price that sounds too good to be true is often just that. The cleaning service may be cutting corners and using cheaper cleaning products.

Bribes or False Promises

One of the easiest ways to spot a cleaning scam is if the company tries to bribe you. If a cleaning company offers you some kind of compensation, like a gift card, or promises to do an “extra good job” to get a bigger tip, beware!

Lack of Insurance

If you’re hiring a home cleaning service to clean the inside of your home, you want to make sure that they have insurance to cover any damage. If your cleaner uses their own equipment and cleaning supplies, make sure that you have a contract or insurance papers that cover you as the homeowner in case of damage.

Just One Name

One of the most prominent signs of a scam is if the company or person you’re dealing with is giving you a name that you can’t verify. Beware if the company or person you’re talking to doesn’t have a listing online or a website.

No Contract

If the person you’re talking to won’t give you a contract, beware. An honest and reputable cleaning service will want to outline their terms with you in a contract.

No Reference Check

Ask for references and call them. If the person you’re dealing with won’t give you a reference or can’t tell you the name of a reference, this is not a good sign.

Too Many Procedures

There are a lot of scam cleaning companies out there. When you call to set up the cleaning, there may be a lot of steps that you need to take. For instance, there may be a slew of questions, or the person may tell you that they require your credit card info to send you a confirmation or that they need to verify your identity in some way. These steps may not be necessary for an honest company and may indicate that the company is trying to hide something.


If the service you’re considering doesn’t have many warning signs, they’re probably a good one. A reliable cleaning company is willing to show you proof of their identity and will have a contract that outlines the terms and conditions. 

If you need cleaners in the Casey suburbs, check out Essential Home Services. We are dedicated to providing clients with professional domestic cleaning services that leave them satisfied. Request a quote now!