Needing to find a cleaner for a vacate clean on the Mornington Peninsula quickly luckily we came across Essential Home Services, the service provided, communication and work was exceptional. We'll absolutely be using them again.
I regret to inform potential customers of my extremely disappointing experience with Essential Home Services. Despite their initial promise of a thorough end-of-lease clean, the service delivered was far below acceptable standards. Despite multiple opportunities (four separate visits were arranged), the company failed to rectify the inadequacies of their service. Notably, their final promised visit to address remaining issues never occurred, showcasing a lack of commitment to their word and customer satisfaction.Further complicating matters, Essential Home Services made false claims about liaising with my real estate office to confirm the completion of their service to the agreed standards. Upon verification with my property manager, it was clear that no such communication took place, and the cleaning deficiencies remained unaddressed.Attempts to resolve the issue directly with the company were met with unresponsiveness. Promises for follow-up communication were not honoured, leaving me with no choice but to seek resolution through other means.This experience has been not only frustrating but also highlighted the extraordinary lengths my real estate agent went to, personally ensuring that the end-of-lease conditions were met at no additional cost to me—a responsibility far beyond her obligations.I caution potential customers to consider this review and weigh the reliability and integrity of Essential Home Services before making a decision.
Thought our has was clean but after Essential Home Services came we couldn't believe how amazing our home looked, it's like a display home now, perfectly clean oven, shower, floors, doors etc. We would recommend them to anybody. And being a local cleaning company from the Mornington Peninsula!
Very happy with the cleaning service provided by Tiffany and Katie. They are very pleasant whilst also doing above and beyond during their time here. Also, very happy with the communication from their admin team.
We have recently enjoyed the services of Essential Home Services to clean our house. Our "team" were cheerful and very thorough and our house now sparkles! Just google "cleaner Mornington peninsula" to find them.
We were billed the amount of $600 for a supposed 6-hour service, the cleaners were on-site for 4.5 hours.Several areas were left dirty and unclean, completely defeating the purpose of hiring professional cleaners.Most disappointingly, we requested a 30-minute heads-up before completion, the cleaners left without notifying us. This left our home unlocked and unattended.After pointing out the issues, we were only offered a $60 refund, which is a far cry from the overcharge of $540 for the incomplete and substandard service. This refusal to take responsibility for their shortcomings is both frustrating and disappointing.While they offered to rectify their mistakes by coming back, after our experience, we are not comfortable allowing them back into our home.Super disappointed, save yourself the trouble and seek services elsewhere.
This company is very good. I would recommend them to anyone needing a cleaning service. I'm on the NDIS and have been scammed by many cleaners over the years. Dodgy cleaners are a dime a dozen but these guys are great. Staff are friendly and efficient.
We had your team at our home today and they knocked our socks off! The place looks incredible. As someone who loves the little things, your team did little things that really made a difference. They cleaned some dishes we had on the sink, they made the beds and more. Please pass on our massive thanks for awesome work.
I’ve been with EHS for a little over 12 months and Kelly was assigned to clean my house weekly, I have been extremely happy with Kelly’s high standard of cleaning and have found her to be very trustworthy and reliable
From the moment they answered the phone so professionally, through to the follow up afterwards, these guys are hard to fault. A great quality clean, at a fair price, and conveniently scheduled. The cleaners we had (Brooke and one other) were good communicators and problem solvers, and I would 100% use their services again. They deserve all the good reviews. My only negative is that they don't service the whole of Melbourne!! Have a great 2024- they deserve growth and success.
I have been using EHS for around 3 years. Marlon and Michelle are wonderful to liaise with and have always found them to be extremely helpful and professional.Kelly has been designated to my house for around 12 months now and have always found her to be extremely trustworthy, reliable, great cleaner, courteous, professional and friendly in her approach.I would highly recommend Essential Home Services to anyone.
This cleaner on the Mornington Peninsula is always on time, efficient and the lovely people are always up for a friendly chat as they work. They also do a fantastic job working around my curious toddler trying to "help". I am always happy with the state of my home after a visit.Just a little update, the service remains great with just a few little bumps over the silly season! Kelly and Brooke today were amazing as usual and definitely deserve to be recognised!
We've used EHS for about 2 years now. They are extremely efficient (our home is 4 bed, 2.5 bath and they do it in 1.5 hours with 2 cleaners), pretty standard pricing, and very professional. I love that they clean areas our previous cleaners typically skipped, like the exhaust fan grease trap, dusting cobwebs from ceilings, and under our children's beds and change tables. We're very satisfied and will continue to use them.
I have never used a commercial cleaning company before and so was a little apprehensive when searching for a Mornington Peninsula cleaner on Google. But I feel I struck gold finding Essential Home Services. Their communications and processes are very professional. And many thanks to Kelly and Julia who did a wonderful job cleaning for us.
We have always been happy with the standard and consistency of cleaning done at our home. Marlon and his team are always accomodating, flexible and do their best to assist with extra tasks, additional cleaning etc when required. Can recommend their services!
Kelly & Hitice were lovely ..very efficient & did an amazing thorough cleaning job for us ..& so quick ....lovely to chat to but they still worked as we talked ...& arrived on time ..i would highly recommend essential cleaning & their lovely team of cleaners
I recently had Kelly and Julia attend my home. They did a fantastic job, they were thorough and efficient. I was very happy with them.Thanks to the team at essential homes services. I would recommend them to others.
I had an excellent experience with this cleaner company on the Mornington Peninsula. The team did a fantastic job, and I was impressed with their efficiency. I called them just two days after Christmas, and they managed to fit me in that very afternoon. Highly recommended for their prompt service and thorough cleaning!
I had the pleasure of Cindy and Ruth helping me have a clean house for Christmas. So lovely both of them, and super efficient. Felt like a new house when they had finished. Just wonderful friendly service. Would not hesitate to recommend. I am a very happy customer that’s for sure. GREAT JOB.
Review for Cleaner for Mornington Peninsula. We have just moved into a Unit in Bonbeach, very unexpectedly and no time to get it cleaned - it was dusty, dirty, and needed a good Spring Clean as it hadn't had one for a while. It is a family property so there is a lot of furniture and general stuff in the place. I was worried that that would be a blocker for getting someone in to do a move-in proper deep clean. I googled several different places and the reviews for Essential Home Services made me send in a query. Often I've sent online requests for quotes for cleaning, window cleaning, grass cutting etc. and 99% of the time they don't respond. Michelle rang me first thing next morning, left me a message and within an hour we had booked in a spring clean for the unit. It was hassle and pain free. The team came in and did their work with minimum of fuss and did a wonderful job. I came back to a sparkly new house - it would have taken me a weekend to get through it all and so they saved me a weekend to get my Christmas stuff done and also feel really happy in my new home. I am thrilled. Katie and her team were lovely, punctual, friendly, professional and communicated really well on how long it would take and when I could come back home. Love it. I now have the team booked in for a regular clean and I am delighted I have found a Cleaner for the Mornington Peninsula area. I have put off doing this for years and I am sad that it took me so long to do this as I have a full time, high pressure job and to have a safe pair of hands in Michelle and team has given me a sense of relief and a massive burden off my shoulders. Well worth every penny.
As cleaners on the Mornington Peninsula I found Essential Home Services very impressive, the ladies left my property in immaculate condition, listening to and completing the work to my requirements.Highly recommended.
I would like to thanks Michelle and her Mornington Penninsula Cleaning team who performed a wonderful deep clean of our property in Rye. The girls who cleaned were delightful and very thorough…. Thank you very much and I will definitely be booking in a regular clean. Gemma
We were so lucky in choosing Essential Home Serves Cleaning, and getting a cleaner on the Mornington Peninsula. When the email said they do a deep clean I was shocked at the attention to detail that they did. The professionalism, the care taken from when they stepped into our home until they left.The second clean:-A different crew, but the same attention to detail, the same professionalism and the same care taken.I was gobsmacked at the service given.I have had "professional cleaners " before but nothing like this, if you want professional, care and trust in the cleaning service you pay for, Essential Home Cleaning Services on the Mornington Peninsula is the one.ML McKenzie
Essential Home Services are great cleaners that have helped me our for many years now. It doesn't matter who they send, all the teams work to a very high standard. Recently Kelly and Ella have made it a pleasure to walk into the house after they've been. They are reliable, honest and often surprise you with that little something extra. Couldn't be happier.